A simple helpdesk for small support teams.
ApexDesk turns your support email and website chat into one shared inbox your whole team can work from. No per-ticket fees, no month-long setup, and nothing your team has to be trained on for weeks.
Why small teams outgrow a normal inbox
Emails get missed
When three people share one Gmail or Outlook inbox, nobody knows who is answering what, and some customers never get a reply.
Two people reply to the same customer
Without assignment and status, the same email gets two different answers and the customer gets confused.
Big helpdesks are too much
Enterprise tools charge per agent, add AI and add-on fees, and take weeks to set up for a team of two or three.
No idea if customers read your reply
You send an answer and hope. You never know if it was opened or if the link you sent was clicked.
Everything a small team needs, nothing it does not
Shared inbox
Connect your support address and every incoming email becomes a ticket with an owner, a status and a full history.
Live chat on your website
Add a small chat widget to any site. Chats land in the same inbox as your emails, so nothing is split across tools.
Open and click tracking
See when a customer opens your reply and which link they clicked, so you know when to follow up.
Saved replies and rules
Answer common questions in one click and let simple rules tag, assign or close tickets for you.
Team chat with voice notes
Talk about a tricky ticket inside the helpdesk, share files and send quick voice messages instead of switching apps.
Works on phone and desktop
Install it like an app, get push notifications for new tickets and sign in securely with a passkey.
Who ApexDesk is for
ApexDesk is built for teams of one to ten people who answer customers by email and chat: Shopify and online stores, local service businesses, small SaaS products and agencies that handle support for clients.
If you are answering customers from a shared Gmail inbox today, or you pay for a large helpdesk but only use a fraction of it, ApexDesk is meant for you.
Shared inbox or helpdesk: what is the difference?
A shared inbox lets several people see the same emails. A helpdesk adds what a team needs to work together: each conversation becomes a ticket with an owner and a status, replies are tracked, and you can report on how fast customers get an answer.
ApexDesk keeps the simplicity of an inbox and adds only the helpdesk features small teams actually use every day.
Built by a support team, for support teams
We built ApexDesk for our own customer support team and use it every day. Every feature exists because we needed it while answering real customers, not because it looked good on a pricing page.
Early access users are set up personally by our team, and their feedback decides what we build next.
Is ApexDesk available now?
ApexDesk is in early access. Join the list and we will invite you as soon as a spot opens, then set your team up personally.
How much will ApexDesk cost?
Pricing will be a simple flat monthly price for small teams, not a per-ticket fee. Early access users get a founding price that stays as long as they stay.
Can I connect my existing support email?
Yes. ApexDesk connects to your support mailbox, so customers keep emailing the same address they use today.
Does it work for Shopify stores?
Yes. It is designed for small online stores that answer order, shipping and return questions by email and chat.
Can I move from Gmail or another helpdesk?
Yes. During early access we help you move over and set up your saved replies and rules.
How early access works
- Join the list: tell us which tool you want and how you would use it.
- We invite small groups first and set each team up personally.
- Early users get a founding price that stays as long as they stay.
Guides and related tools
Gorgias Best Practices: 10 Tips to Cut First Response Time on Shopify
Ten practical Gorgias best practices for Shopify customer service teams: smarter macros, rules, tags and views that reduce first response time and keep replies on-brand.
Apex Lead Finder
Build a list of local business leads while you browse.
Apex Outreach
Personal email outreach that sends itself.
Customer Support Outsourcing
Trained agents who handle your customers across every channel, around the clock.