Outsourced customer support that sounds like your own team.
Trained agents who learn your products, policies and tone, then answer your customers on every channel, day and night, inside the tools you already use.
Trained agents who handle your customers across every channel, around the clock.
A dedicated support team that learns your products, policies and tone, then runs your queue day and night. You get weekly QA scorecards and CSAT reporting, so quality is never a guess.
What's included
- Email, chat, phone and social DMs
- Refunds, returns and billing queries
- Weekly QA audits and CSAT reports
- Team lead oversight on every shift
A good fit for
What changes when we take this on
Every hour covered
Morning, evening and night shifts cover all US time zones, weekends and holidays, so tickets never sit overnight.
Your voice, not ours
We build a playbook from your policies, macros and past replies before an agent touches a live ticket.
Quality you can see
Weekly QA scorecards, CSAT and response-time reports, plus a team lead watching every shift.
No hiring, no contracts
Skip recruiting, training and payroll. Month-to-month, with a free pilot week to start.
Live on your tickets in one to two weeks
- 1
Discovery call
We learn your ticket types, tools, hours and tone in 15–20 minutes.
- 2
Playbook and training
We document your policies and train a dedicated agent on past tickets.
- 3
Free pilot week
The agent handles a share of your real tickets while you review every reply.
- 4
Go live and report
Full coverage on your schedule, with weekly QA and CSAT reports.
Customer Support Outsourcing questions
Something else? Message us on WhatsApp or send us a note.
Which channels do you cover?
Email, live chat, phone and social media DMs and comments. Most clients start with email and chat, then add channels as volume grows.
Will customers know you are outsourced?
No. Agents use your brand name, signatures and tone of voice, and follow your policies exactly.
What happens with issues an agent can't solve?
We agree escalation rules during onboarding. Anything outside policy goes to your named contact with a clear internal note.