Where is my order?
Tracking lookups, carrier delays and proactive delay updates before customers chase you.
Try a trained agent on your live tickets for a week
24/7 customer support for for Shopify brands., SaaS teams., DTC stores., agencies.
Without hiring a single agent. Apex Wise gives US online brands trained support agents who work inside your helpdesk, in your brand voice, across every US time zone.
01 · Always on
Your store closes. Your support doesn't.
When it's midnight in New York, it's morning in Lahore. Morning, evening and night shifts cover Eastern, Central, Mountain and Pacific time, so every email, chat and ticket gets a real human reply in your brand's voice.
Our agents work inside the tools you already use
GorgiasZendeskShopifyFreshdeskIntercomHubSpotRe:amazeGladlyHelp ScoutRechargeLoop ReturnsAfterShipKlaviyoGoogle Workspace
Your customers don't care what time it is. Neither do we.
The Apex Wise promise
02 · What we handle
The tickets we take off your plate.
Your customers get fast, accurate answers. Your team gets its time back.
Returns & exchanges
Return labels, exchange flows and policy checks handled inside your returns app.
Refunds & billing
Refunds, partial credits, duplicate charges and billing discrepancies, resolved by the rules.
Subscriptions
Pauses, skips, swaps and save-the-cancel offers that protect recurring revenue.
Product questions
Sizing, ingredients, compatibility and pre-sale questions that turn browsers into buyers.
Damage & claims
Damaged or lost parcels, shipping insurance claims and replacements, documented properly.
Apex Wise Services
Customer support is our core. Around it, the marketing, web and operations help that growing brands need, from the same team.
Our focus
Customer Support
Our core service. Trained agents who answer your customers in your brand voice, on every channel, around the clock.
- Customer Support OutsourcingTrained agents who handle your customers across every channel, around the clock.→
- Shopify Customer SupportStore-savvy support for orders, returns and product questions that protect revenue.→
- Email SupportFast, on-brand email responses that keep inboxes empty and customers happy.→
- Live Chat SupportReal-time chat that converts visitors and resolves issues before they escalate.→
Marketing & Growth
Social media, SEO and content that bring new customers in, so your support team has more people to delight.
- Social Media MarketingContent calendars, posting and community management that keep your brand active and replying.→
- SEOTechnical fixes, on-page optimization and content that help customers find you on Google.→
- AI Content WritingBlogs, product descriptions and emails produced with AI speed and edited by humans.→
Web & Tech
Websites, stores, internal tools and AI workflows engineered around the way your team works.
Operations
Dedicated people for the admin, data and store work that quietly eats your week.
03 · Who we help
Built for teams whose customers can't wait.
Support that protects revenue on every order
Your agents work inside Gorgias, Zendesk or Shopify Inbox, handling order changes, returns, subscriptions and chargebacks in your brand voice, day and night.
- Fast first replies, day and night
- Weekend and holiday peaks covered
- Macros, tags and SLAs set up for you
Tier-1 support so your product team can build
We answer how-to questions, billing and account issues by email and chat, and escalate real bugs to your team with clean, reproducible notes.
- Email and live chat in your helpdesk
- Clear escalation paths to engineering
- Help center gaps reported every week
Your white-label support team
Sell customer support to your clients under your own name. We staff, train and manage the agents, you keep the client relationship and the margin.
- Agents work under your brand
- Fixed partner rates, no minimum term
- NDAs and no client poaching, ever
04 · Free pilot week
See the quality on your own customers before you pay a thing.
No contract, no card, no setup fee. A trained agent works your real queue for a week. If you don't love the replies, you simply stop.
Claim your free pilot week- Day 1
Kick-off call
We learn your policies, tone, macros and top ticket types.
- Day 2
Shadow the queue
Your agent gets helpdesk access and shadows your queue with a team lead.
- Days 3–7
Real tickets
We handle real tickets. You review every reply and our daily QA notes.
- Day 8
You decide
Results call. Keep the team on a monthly plan, or stop with no strings.
05 · Why Apex Wise
An extension of your team, not a call center.
Agents who learn your brand
Every agent is trained on your tone, policies and products before a single live reply.
QA on every agent, every week
Scorecards, CSAT tracking and coaching notes shared with you, so quality is never a guess.
True 24/7 coverage
Morning, evening and night shifts mean your customers get answers at 3pm and 3am.
A lead on every shift
A team lead oversees agents, handles escalations and keeps your SLAs on track.
Clear monthly pricing
A fixed rate per agent or team. No setup fees, no hidden overhead, no long contracts.
Ready for US peak season
Add agents for Black Friday, Cyber Monday and the holidays, then scale back down in January.
How does the free pilot week work?
We set up access to your helpdesk, train an agent on your policies and macros, and handle a share of your real tickets for one week at no cost. You judge the quality on your own customers before paying anything.
How fast can we go live?
Most support teams go live within one to two weeks. We map your workflows, build playbooks and train a dedicated agent before touching a live ticket.
Which helpdesks do your agents use?
Gorgias, Zendesk, Freshdesk, Intercom, Help Scout, Re:amaze, Gladly and Shopify Inbox, plus returns and subscription apps like Loop and Recharge. If you use something else, we train on it.
Which time zones do you cover?
All of them. Our morning, evening and night shifts cover Eastern, Central, Mountain and Pacific time, plus UK and EU hours, including weekends and US holidays.
How does pricing work?
You pay a fixed monthly rate per dedicated agent or for a shared team, depending on your ticket volume. No setup fees, no long contracts. Book a call and we'll quote it for your volume.
Can you work white-label for our agency?
Yes. Our agents can work under your agency's name and email signatures. You own the client relationship, we sign an NDA and a non-solicit agreement.