AI that helps your team, with a human in the loop.
Chatbots, AI-drafted replies, automatic ticket tagging and workflow automations that cut response times and repetitive work, always checked by people.
Chatbots, automations and AI workflows that cut cost and response times.
AI that works alongside your team: drafting replies, tagging tickets, answering common questions and automating hand-offs, always with a human checking the work.
What's included
- AI-assisted support replies
- Website and helpdesk chatbots
- Ticket tagging and routing
- Workflow automation
A good fit for
What changes when we take this on
Instant answers
Chatbots trained on your FAQs and policies answer common questions at any hour.
Faster agents
AI drafts replies and summaries; agents check and send them.
Tickets sorted automatically
Tagging and routing so the right person sees the right ticket first.
Less manual work
Automations that move data and trigger tasks between your apps.
From first call to results
- 1
Find the quick wins
We review your tickets and processes for what AI can safely handle.
- 2
Build and train
Set up the chatbot or automation using your content and rules.
- 3
Test with humans
We check answers on real cases before switching anything on.
- 4
Monitor and improve
Regular reviews of accuracy and results.
Will AI replace our support team?
No. It handles simple, repetitive work so your people can focus on the conversations that need a human.
Which tools do you use?
We work with the AI features in helpdesks like Gorgias and Zendesk and build custom automations where needed.