Start your free pilot week.
Tell us about your queue. We'll set up a kick-off call and have a trained agent on your real tickets within days.
What happens next
- We reply within one business day to book a 20-minute call.
- We look at your ticket types, tools and tone of voice together.
- Your pilot agent starts on real tickets, free for the first week.
Before you send
How does the free pilot week work?
We set up access to your helpdesk, train an agent on your policies and macros, and handle a share of your real tickets for one week at no cost. You judge the quality on your own customers before paying anything.
How fast can we go live?
Most support teams go live within one to two weeks. We map your workflows, build playbooks and train a dedicated agent before touching a live ticket.
Which helpdesks do your agents use?
Gorgias, Zendesk, Freshdesk, Intercom, Help Scout, Re:amaze, Gladly and Shopify Inbox, plus returns and subscription apps like Loop and Recharge. If you use something else, we train on it.
Which time zones do you cover?
All of them. Our morning, evening and night shifts cover Eastern, Central, Mountain and Pacific time, plus UK and EU hours, including weekends and US holidays.
How does pricing work?
You pay a fixed monthly rate per dedicated agent or for a shared team, depending on your ticket volume. No setup fees, no long contracts. Book a call and we'll quote it for your volume.
Can you work white-label for our agency?
Yes. Our agents can work under your agency's name and email signatures. You own the client relationship, we sign an NDA and a non-solicit agreement.
How do you keep our data secure?
Every agent has an individual login with only the permissions they need, we sign NDAs before onboarding, and access is removed the same day someone leaves your account.