Shopify customer support from agents who know your store.
Order edits, tracking questions, returns, exchanges, chargebacks and subscription changes, handled inside your helpdesk by agents who understand how Shopify works.
Store-savvy support for orders, returns and product questions that protect revenue.
Agents who know Shopify inside out: order edits, tracking, exchanges, chargebacks and subscription changes, handled inside your helpdesk without needing your team to step in.
What's included
- Order status, edits and cancellations
- Returns, exchanges and refunds
- Gorgias, Zendesk and Shopify Inbox
- Chargeback and dispute documentation
A good fit for
What changes when we take this on
Fewer "where is my order?" emails
Fast, accurate tracking answers and proactive updates that stop repeat contacts.
Returns without the headache
Returns, exchanges and refunds handled exactly by your policy, in Loop or your returns app.
Chargebacks documented
Order history, tracking and conversations gathered so you can respond to disputes properly.
Pre-sale questions answered
Sizing, ingredients and shipping questions answered quickly, so shoppers buy instead of leaving.
Live on your tickets in one to two weeks
- 1
Store walkthrough
We learn your products, shipping, returns and subscription rules.
- 2
Helpdesk access
You add our agent with only the permissions they need.
- 3
Free pilot week
We handle real tickets for a week; you review every reply.
- 4
Scale with your season
Add cover for launches, BFCM and holidays without hiring.
Which Shopify apps do your agents use?
Shopify admin, Gorgias, Zendesk, Shopify Inbox, Re:amaze and Gladly, plus returns and subscription apps such as Loop and Recharge. If you use something else, we learn it during onboarding.
Can agents edit or cancel orders?
Yes, if you allow it. Permissions are agreed in advance, and anything above an agreed refund limit is escalated to you.
Can you cover Black Friday and holiday peaks?
Yes. Tell us early and we add trained agents for the busy weeks, then scale back afterwards.