Email support that keeps your inbox at zero.
Clear, warm and accurate replies written to your standards, with macros and escalation rules that keep response times low even on your busiest days.
Fast, on-brand email responses that keep inboxes empty and customers happy.
Clear, warm and accurate replies written to your standards, with macros and escalation rules that keep response times low even on your busiest days.
What's included
- Response-time targets you set
- Macro and template libraries
- Escalation paths for edge cases
- Shipping, insurance and claim follow-ups
A good fit for
What changes when we take this on
Fast first replies
Response-time targets you set, met across US evenings, nights and weekends.
Replies people understand
Short, friendly answers that solve the question in one message where possible.
A macro library you own
We build and improve templates for your most common questions as we go.
Claims and follow-ups handled
Shipping, insurance and claim follow-ups chased until they are resolved.
Live on your tickets in one to two weeks
- 1
Inbox review
We look at your top email types and current response times.
- 2
Templates and rules
We write macros and agree escalation paths with you.
- 3
Free pilot week
Real emails, real customers, every reply visible to you.
- 4
Ongoing cover
Daily handling with weekly quality and speed reports.
Do you work in Gmail or Outlook, or only in a helpdesk?
Both. We work inside Gorgias, Zendesk, Freshdesk, Help Scout and similar tools, or directly in a shared Gmail or Outlook inbox.
How fast will customers get a reply?
You set the target. Because our shifts cover US evenings, nights and weekends, emails don't wait until the next business day.
Often paired with Email Support
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Shopify Customer Support
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Real-time chat that converts visitors and resolves issues before they escalate.