Live chat agents who help visitors buy.
Real people on your website chat who answer pre-sale questions, recover hesitant carts and fix problems while the customer is still on the page.
Real-time chat that converts visitors and resolves issues before they escalate.
Agents on your site chat who answer pre-sale questions, recover hesitant carts and fix problems while the customer is still there.
What's included
- Pre-sale product guidance
- Cart recovery and upsell scripts
- Fast first replies on chat
- Chat transcripts and conversion tracking
A good fit for
What changes when we take this on
Fast first replies
Visitors get an answer in moments, not hours, while they are ready to buy.
More sales from the same traffic
Product guidance and simple upsell scripts that help shoppers choose.
Problems fixed on the spot
Order questions solved in the chat, so they never become an email thread.
Transcripts you can learn from
We tag chats and report what visitors ask most, so you can improve your pages.
Live on your tickets in one to two weeks
- 1
Chat setup review
We check your chat tool, hours and common questions.
- 2
Scripts and product training
We prepare answers for your top pre-sale and order questions.
- 3
Free pilot week
Our agent staffs your chat during agreed hours.
- 4
Expand the hours
Grow to full-day or 24/7 chat cover as results come in.
Which chat tools do you support?
Gorgias, Intercom, Zendesk, Re:amaze, Shopify Inbox, Tidio and most other popular chat tools.
Can you combine chat and email?
Yes. Many clients use one shared team for chat and email so nothing falls between the two.
Often paired with Live Chat Support
Customer Support Outsourcing
Trained agents who handle your customers across every channel, around the clock.
Shopify Customer Support
Store-savvy support for orders, returns and product questions that protect revenue.
Email Support
Fast, on-brand email responses that keep inboxes empty and customers happy.